Refund & Cancellation Policy
This policy is a working draft and may be updated before paid plans launch. Questions? Write to [email protected].
Mettlio is currently in early access and the waitlist is free. This policy applies to any paid plan we offer in the future and is shown before you pay.
1. Cancelling a subscription
- You can cancel at any time from your account settings or by writing to [email protected] from your registered email.
- Cancellation stops future renewals. You keep access until the end of the period you have already paid for.
2. Refunds
All payments are final and non-refundable once your plan is active and its features are available to you. We issue a refund only in these cases:
- Failed payment: if a payment failed but money was still deducted, it is refunded in full once verified.
- Duplicate or wrong charges: refunded in full once verified.
- Service failure: if a technical fault on our side stops the service from working for a meaningful part of your billing period, we will refund or credit that period on a pro-rata basis.
3. How refunds are paid
Approved refunds are sent to the original payment method. We start the refund within 5–7 working days of approval; your bank or card provider may take a further 5–10 working days to show it.
4. How to ask
Email [email protected] with your registered email address, payment date and reason. We reply within 2 working days.